Contact Us - Privacy Policy

By submitting the “Contact us” Online Form on, you provide Identity Malta Agency (“IMA”) with personal data (the “Data”) and thus become a “data subject”.

The aim of this policy is to comply with our transparency and fairness obligations under GDPR and to inform you about who will be processing your Data, for what purpose, for how long it will be kept, with whom it will be shared and about your rights as a data subject under GDPR.

You may submit personal data of individuals other than yourself with this Online Form (i.e. family members, etc.). IMA has assessed that, in said cases, informing these individuals proves impossible and would involve a disproportionate effort. IMA will still take appropriate measures to protect the rights, freedoms and legitimate interests of these individuals.

1. Data Controller and Data Protection Officer

IMA is the data controller, meaning the entity that defines the purposes and means for collecting and processing your Data in relation to this Form.
IMA is an Agency of the Government Malta, delivering services related to Citizenship, Identity Cards, Passports, Visas, Expatriates and Public Registry.
IMA’s Data Protection Officer is responsible to attend any query related to this policy and in general to personal data processing activities conducted by IMA. The Data Protection Officer may be contacted using the details below.

Postal Address:
Data Protection Officer
Identity Malta Agency
Onda Building
Aldo Moro Road
Marsa, MRS1965
E-mail: [email protected]

2. Purposes and legal basis

The purpose for processing personal data collected with the Online Form is to process and respond to enquiries placed from data subjects.
The legal basis for processing the Data is the performance of a task carried out in the public interest by Identity Malta.

3. Recipients of personal data

Data will be accessed by Identity Malta Customer Care Department.
It may also be transferred to other departments within Identity Malta in order to facilitate the delivery of the service requested by submitting the Online Form.
Under certain conditions, IMA may disclose your information to other third parties, (such as other Government entities or law enforcement authorities) if it is necessary and proportionate for lawful, specific purposes.
Data will not be transferred to third countries or international organizations.

4. Storage period

Data will be retained for the time necessary to comply with your request.

5. Your rights

You can contact the Data Protection Officer in order to exercise your right to access, rectify and, as the case may be, erase the Data, in compliance with applicable laws.
You also have the right to object to the processing of Data at any time, on grounds relating to your particular situation.
If you feel that Identity Malta has infringed your data protection rights, you may submit a complaint to the supervisory authority of the Member State of your habitual residence or place of work, or, alternatively, to the supervisory authority of the Member State where the alleged infringement has taken place.

6. Changes to this Privacy Policy

This policy is subject to change. Please visit this URL regularly to familiarise with any amendment.