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Identity Malta Agency

Malta’s identity management solution when
it comes to eID, passport, visa,
residence permit, act of civil status & public
deed registration.

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Website Accessibility

Pursuant to the Malta Communications Authority Act (MCAA), this statement is intended for this website and its sub-pages. Identity Malta Agency has taken due care to present content on this site in a manner that is perceivable, operable, understandable, and robust.

Parts of the content of this website that may not be accessible are the pages’ Accessibility Helper Sidebar which has remained with partial accessibility features because it is a valuable third-party tool to help make it easy to access the remainder of the website. The sidebar may not reflect each read-aloud label on the visible buttons used. There are also website 3rd party libraries used for payment systems (such as Non-EU Renewals payment gateway). These parts of our website are created using complex table structures and may lack some accessibility labels for screen readers. In other sites, such as Public Registry Online and eFORMS, we use libraries that may not highlight items on screen when the focus is on them, and those sites may have issues with scaling page fonts to fit different size devices. eFORMS applications also has some missing accessibility elements linking on-screen controls to accessible alternatives. We continue to use these 3rd party libraries to provide specialized services that are hard to replace. It is also impractical at this time to update the third-party code ourselves.

Accessible alternatives for these website elements include zoom, high-contrast settings, magnifier or text size increases and are available through your browser and operating system.

To enquire about the accessibility compliance of this website, report a failure of accessibility, or to send us feedback on the accessibility features provided, please use Identity Malta Agency Customer Care. Customer Care can also be used to request information about what was excluded pursuant to MCAA Regulation 3(3) and 5..

They can be reached via email at enquiries@identitymalta.com.

To bring forth formal concerns about measures taken by Identity Malta Agency to remedy website accessibility matters, please contact the Malta Communications Authority (MCA) using their online forms.

Link to form in English

Link to form in Maltese

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