In view of the COVID-19 (coronavirus disease) outbreak, Identity Malta Agency is taking precautionary measures in the interest of the public health.

For the time being, Identity Malta Agency will be offering limited services and the public should make use of our online platforms as much as possible. Before visiting our offices, the public should first contact Identity Malta Agency and only turn up if and when instructed to do so. If the need arises to visit our offices, the public is advised to keep at distance from each other.

1. Expatriates Unit

a. Third Country Nationals

  • New Applications – Following the Government’s announcement, Identity Malta Agency is not accepting new single permit applications except for highly skilled workers (Key Employee Initiative) and medical professionals, which should be submitted online.
  • Online Renewals & Change in employment – Requests for renewals and change in employment should be submitted online to https://singlepermit.gov.mt and once the employer has registered on onlinesinglepermit.ima@gov.mt. Employers who encounter difficulties using this online platform should send an email to onlinesinglepermit.ima@gov.mt.
  • Live-in carers 3 months extension – Live-in carers and healthcare professionals whose single permit is about to expire should send an email to medical.ima@gov.mt to have their permit extended by a return email for a period of three months.
  • Online Interim Permit extension – Applicants who need to extend their interim permit should send their request to eresidence.ima@gov.mt and ask for a confirmation email.
  • Family Members & Temporary Residence Permit – Family members of third-country nationals and applicants for Temporary Residence Permit can submit a new application or renew their permit by sending an email to noneu.ima@gov.mt.
  • Card collection – Applicants can collect their residency card on the receipt of their confirmation letter but are advised to contact the Expatriates Unit beforehand on +356 2590 4800 or eresidence.ima@gov.mt.
  • Lost card & change in address – Applicants should first contact the Expatriates Unit on +356 2590 4800 or eresidence.ima@gov.mt and they will receive an appointment.
  • The Expatriates’ Ħal Far Office is temporarily closed until further notice. Extension requests for residence permit submitted by beneficiaries of Refugee and Subsidiary Protection, Temporary Humanitarian Protection, 14+ and 18+ applications will only be accepted by means of electronic mail. Applicants should send their duly filled-in form and supporting documents to intl.protection.ima@gov.mt. Upon approval, applicants will be notified by means of an email that their permit has been further extended for a period of three (3) months, commencing from the application’s date of approval.
  • Customer Care – The Expatriates’ customer care desk can only be reached on +356 2590 4800 or eresidence.ima@gov.mt.

b. EU, EEA & Swiss Nationals

  • New Applications & Renewals – EU, EEA and Swiss nationals, who have either been in Malta for three months and have not yet registered their residence or whose residence document has expired, should send their request to eu.ima@gov.mt.
  • Family Members – Family members of EU, EEA and Swiss nationals can also apply for their residence document by sending an email to eu.ima@gov.mt.

c. UK nationals

The process of issuing new residency documents to UK nationals residing in Malta is suspended. Nonetheless, beneficiaries will have the opportunity to apply at a later stage and the existing residency document shall continue to remain valid until they are issued with a new one. All queries in this regard should be sent to brexit.ima@gov.mt.

2. Central Visa Unit

The Central Visa Unit is open to the public from 08:00am to 11:00am and customers will only be seen by appointment. To book an appointment, please send an email to visa.ima@gov.mt.

Requests for new visas will only be accepted in exceptional circumstances, including family members of European Union citizens, healthcare and elderly care professionals.

Those who are physically present in Malta and their visa or exemption period is about to expire are kindly requested to contact the Central Visa Unit on +356 2590 4550 or visa.ima@gov.mt a week before their time of stay elapses.

Third country nationals studying English in Malta in an institution recognised by the ELT Council may apply for a national visa on visa.ima@gov.mt in order to regulate their stay up until the end of their course. This also applies to third country national students who are currently in Malta and are studying an online course in MQF levels 1 to 4.

Students in higher education and whose residence permit validity is about to expire should send an email to noneu.ima@gov.mt in order to extend their permit.

These are precautionary measures and will remain in place until further notice.

The public should take the health authorities advice very serious and stay at home as much as possible, avoid crowds and going to places where you could meet other persons.

If you develop fever, cough or shortness of breath, you should remain at home and contact the public health helpline on 111.

Persons entering Malta after having travelled from any country must go into mandatory quarantine for 14 days from their date of departure from the country.

We would like to apologise for any inconvenience caused and we urge you to take the public health authority’s advice very seriously.

If you have any further queries concerning the Expatriates Unit, please call +356 2590 4800 or email eresidence.ima@gov.mt. For the Central Visa Unit, please +356 2590 4550 or email visa.ima@gov.mt.

Your cooperation is greatly appreciated. Stay Safe!